01Systems
Engines do the maths. Agents do the judgement.
Automation, engine and agent are three different jobs. Get them confused and you either trust a chatbot with your numbers, or never trust AI with anything.
Notes on operations and AI
Short, practical pieces for founders and operators of growing businesses. What we have learnt building these systems, written so you can use it in your own.
02Numbers
Your dashboard agrees with your spreadsheet. Both can be wrong.
A figure that matches your own records proves your records agree with each other. It does not prove either of them is right.
03Growth
Four levers of revenue, and the two nobody pulls
Revenue is traffic times conversion times basket times repeat. Almost every growth plan works on the first two.